UNC Charlotte provides a comprehensive benefits program designed to attract and retain high quality and diverse faculty and staff.

Ask Benefits

We are accepting scheduled appointments only

The benefits office is available for virtual consultations to provide service for all benefit matters.   In person appointments must be scheduled in advance to help ensure safety protocols are followed.  Call 704-687-8134 or email if you need to meet in person or drop off documents.

Employee Insurance Login:  eBenefits  

Contact for eBenefits questions/login assistance:  Enrollment & Eligibility Support Center at 855-859-0966.

Secure methods to send information to the Benefits Office staff

Please use the following methods to securely send sensitive information to the Benefits Office:

  • Click here for directions to submit medical documentation (this option can be used for additional reasons):
    • FMLA, Return to work notes, etc. 
    • Retirement, Salary Reduction Agreements, etc.
  • Login to eBenefits and use the Document Center for qualifying event documentation (letter of lost/gained coverage, dependent verification, i.e.)
  • Fax: 704-687-5254
  • Mail: Human Resources Department - Benefits, 9201 University City Boulevard, Charlotte, NC 28223-0001


Employee Holiday Schedule

COVID-19 Benefits Information

COVID-19 Leave Bank

An employee interested in donating leave, will need to complete the UNC Charlotte COVID-19 Leave Bank Donation Form.  Eligible leave donations will be subtracted from the donor’s Kronos account within two weeks of the following month.

Reference COVID-19 Leave Bank for additional details.

Families First Coronavirus Response Act (FFCRA)

Reference FFCRA for details.

Deadline (noon Sept. 30) to make changes to NCFlex Benefits for 2020

NCFlex released information in early June regarding allowed changes to FSAs, vision plans and dental plans. Employees can potentially add coverage and add or remove dependents, but are not able to switch between plans (i.e. move from the Low to Classic Plan or High to Low Plan). Cancellations are not allowed for dental and vision plans. Please view NCFlex website for information on rates. If you wish to make changes to your Health Care FSA, Dependent Day Care FSA, vision or dental plans, you must complete this Google Form by noon on Sept. 30, 2020. The Benefits Office will submit an exception request on your behalf to NCFlex. The Benefits Office has received a high volume of exceptions and is processing them as quickly as possible. Please allow NCFlex 5-10 days for processing.

State Health Plan (Members on the 80/20 Plan, 70/30 Plan & High Deductible Health Plan)

COVID-19 Update: State Health Plan Extends Cost Waivers for Testing and Treatment of COVID-19 

(Members Enrolled in the 70/30, 80/20, and HDHP)

The State Health Plan is extending the waiver of costs for COVID-19 screening visits, COVID-19 diagnostic tests, and the treatment (medical treatment only) of members diagnosed with COVID-19, including associated deductibles, copayments and coinsurance.

The member cost-share waiver for COVID-19 related screening visits and diagnostic tests will remain in place until the federal CARES Act requirement expires, while the treatment cost waiver will remain in place until October 31, 2020, at which time it will be re-evaluated. The Coronavirus Aid, Relief, and Economic Security (CARES) Act was signed into law in March 2020.

In addition, the Plan is extending the coverage of video and telehealth visits through December 31, 2020. The Plan is taking this action so members can continue to limit personal contact to help contain the COVID-19 outbreak.

The actions described above are for members in the 80/20 Plan, 70/30 Plan and High Deductible Health Plan.

More COVID-19 information can be found on the State Health Plan website under Coronavirus Updates.


  • Teachers and State Employees Retirement System (TSERS)
    • ​​Videos (example: How to make the most out of your retirement?)
  • TIAA Schedule online
  • State Health Plan
    • There are a few “Understanding Your Medical Plan Options When You Become Medicare-Eligible” online webinars remaining. Please sign up for a time convenient for you. Space is limited, so register today!


Reminder– Social Security Number and Name Validation 

To meet Affordable Care Act reporting requirements, the name and social security number for you and your covered dependents must be accurate in the online state insurance system. Please follow the Directions to validate your social security number and name in the on-line state insurance system, and notify the Benefits Office at 704-687-8134 to report any discrepancies, or if you have questions. 

Supplemental Retirement Contribution Limits

(401k, 457, and 403b plans):

Age category 2020
Under age 50: $19,500
 Over age 50 catch-up: $6,500

The 401k and 403b contributions are coordinated (combined total cannot exceed the maximum).  The 457 contributions are not coordinated with the 401k, nor 403b (total cannot exceed the maximum).  As an alternative to the age 50 catch-up, a participant in the 457 plan is eligible to defer up to twice the contribution limit in effect for the three years preceding the employee’s normal retirement age, subject to eligibility.  Contact the NC Total Retirement agent for more information. 

Reference Supplemental Retirement Plans for more detail.