Insurance Cards

ID Cards - Who, What, Where?

The question, "Am I supposed to be getting ID cards?" comes to mind after being first hired or after annual enrollment, here is some information that may help:

 Health Insurance

  • Click here for information about new health insurance cards.
  • ID cards serve as both medical and prescription drug cards. Each card also shows the PCP if selected. Additional cards may be requested by calling BCBSNC at 888-234-2416.

NC Flex

  • Flexible Spending Accounts - A convenience card is mailed to first-time users (for those that have both HCFSA and DDFSA, only one card is issued) and only re-issued if reported lost or stolen, or once it expires after three years (Valid Thru date is listed on the card). Additional cards can be requested by logging onto or by calling 1-866-916-3475. Additionally, a claims kit is mailed yearly to participants and can also be found in the FSA section of
  • Dental -  Cards will be issued to new employees who enroll and will be replaced if you transfer to a new job or make changes to your plan. If cards were not/are not received or additional cards are needed, contact MetLife at 1-855-676-9441. Generic cards (without a unique ID) can be printed after logging onto (company name is NCFlex). A generic card can also be found in the dental section of  Cards are only required the first time you visit your dentist or if you changes dentists.
  • Vision - Cards are only mailed to new participants. Additional cards can be found by logging onto, by logging into the EyeMed app, or by calling 1-866-248-1939. ID cards are not required to visit a provider.
  • Accident, AD&D, and Group Term Life - There are no mailings for these plans, however, certificates, claim forms, and other information can be found in each plan's section of ID cards are not provided for these plans and are not required.
  • Cancer and Critical Illness - Welcome letters are mailed to new participants and to anyone who makes a change to their coverage during open enrollment. Certificates, claim forms, and other information about these plans can be found at Allstate also has a portal where you can view your personal coverage and claim information: Log into your account. ID cards are not provided for these plans and are not required.