Insurance Cards

ID Cards - Who, What, Where?

The question, "Am I supposed to be getting ID cards?" comes to mind after being first hired or after annual enrollment, here is some information that may help:

 Health Insurance

  • Click here for information about new health insurance cards.
  • ID cards serve as both medical and prescription drug cards. Each card also shows the PCP if selected. Additional cards may be requested by calling BCBSNC at 888-234-2416.

NC Flex

  • Flexible Spending Accounts - A convenience card is mailed to first-time users (for those that have both HCFSA and DDFSA, only one card is issued) and only re-issued if reported lost or stolen, or once it expires after three years (Valid Thru date is listed on the card). Additional cards can be requested by logging onto ncflex.padmin.com or by calling 1-866-916-3475. Additionally, a claims kit is mailed yearly to participants and can also be found in the FSA section of ncflex.org.
  • Dental - Cards are not issued for participants but can be printed after logging onto mybenefits.metlife.com (company name is NCFlex). A generic card can also be found in the dental section of ncflex.org. ID cards are not required to visit a provider.
  • Vision - Cards are only mailed to new participants. Additional cards can be found by logging onto www.eyemedvision.com/NCFlex or by calling 1-866-248-1939. ID cards are not required to visit a provider.
  • Accident, AD&D, and Group Term Life - There are no mailings for these plans, however certificates, claim forms and other information can be found in each plan's section of ncflex.org. ID cards are not provided for these plans and are not required.
  • Cancer and Critical Illness - Welcome letters are mailed to new participants and to anyone who makes a change to their coverage during open enrollment. Certificates, claim forms, and other information about these plans can be found at ncflex.org. Allstate also has a portal where you can view your personal coverage and claim information: Log into your account. ID cards are not provided for these plans and are not required.